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3309 · Question #62
3309 Question #62: Real Exam Question with Answer & Explanation
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Question
In the intelligent customer routing (ICR) deployment, the standard ICR CCA session Detail Report (SDR) is shown below. What is an accurate explanation of this SDR report?
Exhibit
Options
- AThe call was initially queued on [email protected] where due to SIP ERROR the call got re-
- BThe call was initially queued on [email protected] where due to SIP ERROR the call got re-
- CThe call was initially queued on 70001 a icr.com where due to spike in EWT the call got re-
- DThe call was initially queued on 82003aicr.com where due to spike in EWT the call got re-
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