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3309 · Question #105
In the Intelligent Customer Routing (ICK) deployment, all agents in the call center are either logged out or in Auxiliary mode. Which is an accurate description of how ICR handles a call arriving in t
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Question
In the Intelligent Customer Routing (ICK) deployment, all agents in the call center are either logged out or in Auxiliary mode. Which is an accurate description of how ICR handles a call arriving in the system?
Options
- AThe ICR Core performs polling and provides a result which suggests routing the call to this call
- BThe ICR Core performs polling and provides a result which suggests that the agent is not
- CThe ICR Core performs polling and provides a result which suggests that the agent is not
- DThe ICR Core performs polling and provides a result which suggests that the agent is not
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