220-1102 Exam Questions

A user's mobile phone has become sluggish. A systems administrator discovered several malicious applications on the device and reset the phone. The administrator installed MDM soft...

A company wants to remove information from past users' hard drives in order to reuse the hard drives. Which of the following is the MOST secure method?

A technician is configuring a SOHO device Company policy dictates that static IP addresses cannot be used. The company wants the server to maintain the same IP address at all times...

Following the latest Windows update PDF files are opening in Microsoft Edge instead of Adobe Reader. Which of the following utilities should be used to ensure all PDF files open in...

Which of the following provide the BEST way to secure physical access to a data center server room? (Choose two.)

During a recent flight, an executive unexpectedly received several dog and cat pictures while trying to watch a movie via in-flight Wi-Fi on an iPhone. The executive has no records...

A user reports that antivirus software indicates a computer is infected with viruses. The user thinks this happened white browsing the internet. The technician does not recognize t...

The command cat comptia.txt was issued on a Linux terminal. Which of the following results should be expected?

A user's smartphone data usage is well above average. The user suspects an installed application is transmitting data in the background. The user would like to be alerted when an a...

A technician is unable to join a Windows 10 laptop to a domain Which of the following is the MOST likely reason?

A technician is troubleshooting an issue involving programs on a Windows 10 machine that are loading on startup but causing excessive boot times. Which of the following should the...

A desktop specialist needs to prepare a laptop running Windows 10 for a newly hired employee. Which of the following methods should the technician use to refresh the laptop?

A technician found that an employee is mining cryptocurrency on a work desktop. The company has decided that this action violates its guidelines. Which of the following should be u...

A user calls the help desk to report that none of the files on a PC will open. The user also indicates a program on the desktop is requesting payment in exchange for file access. A...

A user has requested help setting up the fingerprint reader on a Windows 10 laptop. The laptop is equipped with a fingerprint reader and is joined to a domain. Group Policy enables...

A user reports a PC is running slowly. The technician suspects it has a badly fragmented hard drive. Which of the following tools should the technician use?

A user reports a computer is running slow. Which of the following tools will help a technician identify the issue?

As part of a CYOD policy, a systems administrator needs to configure each user's Windows device to require a password when resuming from a period of sleep or inactivity. Which of t...

A user is configuring a new SOHO Wi-Fi router for the first time. Which of the following settings should the user change FIRST?

An organization is centralizing support functions and requires the ability to support a remote user's desktop. Which of the following technologies will allow a technician to see th...

A user reports that a workstation is operating sluggishly Several other users operate on the same workstation and have reported that the workstation is operating normally. The syst...

SIMULATION An executive has contacted you through the help-desk chat support about an issue with a mobile device. Assist the executive to help resolve the issue. INSTRUCTIONS Selec...

A technician installed a known-good, compatible motherboard on a new laptop. However, the motherboard is not working on the laptop. Which of the following should the technician MOS...

A technician receives a ticket indicating the user cannot resolve external web pages. However, specific IP addresses are working. Which of the following does the technician MOST li...

Which of the following is the MOST cost-effective version of Windows 10 that allows remote access through Remote Desktop?

Once weekly a user needs Linux to run a specific open-source application that is not available for the currently installed Windows platform. The user has limited bandwidth througho...

After clicking on a link in an email a Chief Financial Officer (CFO) received the following error: The CFO then reported the incident to a technician. The link is purportedly to th...

A technician has spent hours trying to resolve a computer issue for the company's Chief Executive Officer (CEO). The CEO needs the device returned as soon as possible. Which of the...

A technician needs to exclude an application folder from being cataloged by a Windows 10 search. Which of the following utilities should be used?

The network was breached over the weekend. System logs indicate that a single user's account was successfully breached after 500 attempts with a dictionary attack. Which of the fol...

A systems administrator is setting up a Windows computer for a new user Corporate policy requires a least privilege environment. The user will need to access advanced features and...

A change advisory board just approved a change request. Which of the following is the MOST likely next step in the change process?

A user reports that the hard drive activity light on a Windows 10 desktop computer has been steadily lit for more than an hour, and performance is severely degraded. Which of the f...

A user contacted the help desk to report pop-ups on a company workstation, indicating the computer has been infected with 137 viruses and payment is needed to remove them. The user...

The Chief Executive Officer at a bank recently saw a news report about a high-profile cybercrime where a remote-access tool that the bank uses for support was also used in this cri...

A call center handles inquiries into billing issues for multiple medical facilities. A security analyst notices that call center agents often walk away from their workstations, lea...

A technician is working with a company to determine the best way to transfer sensitive personal information between offices when conducting business. The company currently uses USB...

A technician is configuring a new Windows laptop Corporate policy requires that mobile devices make use of full disk encryption at all limes. Which of the following encryption solu...

A technician needs to recommend the best backup method that will mitigate ransomware attacks. Only a few files are regularly modified, however, storage space is a concern. Which of...

A user is having phone issues after installing a new application that claims to optimize performance. The user downloaded the application directly from the vendor's website and is...

A user enabled a mobile device's screen lock function with pattern unlock. The user is concerned someone could access the mobile device by repeatedly attempting random patterns to...

When a user calls in to report an issue, a technician submits a ticket on the user's behalf. Which of the following practices should the technician use to make sure the ticket is a...

A technician suspects a rootkit has been installed and needs to be removed. Which of the following would BEST resolve the issue?

A customer reported that a home PC with Windows 10 installed in the default configuration is having issues loading applications after a reboot occurred in the middle of the night....

A technician has been tasked with installing a workstation that will be used for point-of-sale transactions. The point-of-sale system will process credit cards and loyalty cards. W...

A company installed a new backup and recovery system. Which of the following types of backups should be completed FIRST?

A call center technician receives a call from a user asking how to update Windows. Which of the following describes what the technician should do?

Someone who is fraudulently claiming to be from a reputable bank calls a company employee. Which of the following describes this incident?

A company is issuing smartphone to employees and needs to ensure data is secure if the devices are lost or stolen. Which of the following provides the BEST solution?

A technician is setting up a SOHO wireless router. The router is about ten years old. The customer would like the most secure wireless network possible. Which of the following shou...