A technician receives a ticket indicating the user cannot resolve external web pages. However, specific IP addresses are working. Which of the following does the technician MOST likely need to…

The correct answer is C. Name server. The fact that IP addresses work but domain names (URLs) do not points directly to a DNS (Domain Name System) failure. DNS is responsible for translating human-readable hostnames (like www.example.com) into IP addresses. The 'name server' setting on the workstation specifies…

Hardware and network troubleshooting

Question

A technician receives a ticket indicating the user cannot resolve external web pages. However, specific IP addresses are working. Which of the following does the technician MOST likely need to change on the workstation to resolve the issue?

Options

ADefault gateway
BHost address
CName server
DSubnet mask

How the community answered

(27 responses)

A
11% (3)
B
4% (1)
C
81% (22)
D
4% (1)

Explanation

The fact that IP addresses work but domain names (URLs) do not points directly to a DNS (Domain Name System) failure. DNS is responsible for translating human-readable hostnames (like www.example.com) into IP addresses. The 'name server' setting on the workstation specifies which DNS server to use. Changing this to a valid DNS server resolves the issue. The default gateway (A) handles routing beyond the local network, which appears to be working since IP addresses resolve. Host address (B) and subnet mask (D) affect local network configuration, not name resolution.

Topics

#Networking#DNS#Troubleshooting#Network Configuration

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