220-1102 Question #12: Real Exam Question with Answer & Explanation

Question

A desktop specialist needs to prepare a laptop running Windows 10 for a newly hired employee. Which of the following methods should the technician use to refresh the laptop?

Options

• AInternet-based upgrade
• BRepair installation
• CClean install
• DUSB repair
• EIn place upgrade

Explanation

To prepare a Windows 10 laptop for a new employee, a clean install is the most appropriate method. This ensures a fresh operating system with no residual data or configurations from previous users, providing a clean slate.

Common mistakes.

• A. An internet-based upgrade typically refers to upgrading to a newer version of Windows, which would retain existing data and applications, contrary to preparing a "clean" laptop for a new employee.
• B. A repair installation attempts to fix problems with the existing Windows installation while preserving user data and applications, which is not suitable for giving a new employee a fresh start.
• D. USB repair involves using a bootable USB drive to access recovery options or perform repairs on an existing installation, not to provide a fresh, clean operating system for a new user.
• E. An in-place upgrade involves upgrading the operating system to a newer version or rebuilding the current one while keeping files, settings, and applications, which is not a clean slate for a new user.

Concept tested. Windows installation types (clean install)

Reference. learn.microsoft.com/en-us/windows-hardware/manufacture/desktop/clean-install-windows-10

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