220-1102 Question #21: Real Exam Question with Answer & Explanation

Question

A user reports that a workstation is operating sluggishly Several other users operate on the same workstation and have reported that the workstation is operating normally. The systems administrator has validated that the workstation functions normally. Which of the following steps should the systems administrator most likely attempt NEXT?

Options

• AIncrease the paging file size
• BRun the chkdsk command
• CRebuild the user's profile
• DAdd more system memory.
• EDefragment the hard drive.

Explanation

Given that a workstation is sluggish for only one user but functions normally for others and has been validated by a systems administrator, the most logical next step is to rebuild the affected user's profile.

Common mistakes.

• A. Increasing the paging file size is a system-wide adjustment that would affect all users, contradicting the observation that only one user experiences issues.
• B. Running the chkdsk command performs a disk check and repair, which is a system-wide maintenance task and would likely have been done or found unnecessary if the workstation functions normally for others.
• D. Adding more system memory is a hardware upgrade that would benefit all users, not specifically resolve a single-user performance issue on an otherwise functional workstation.
• E. Defragmenting the hard drive is a system-wide optimization, and if the workstation performs normally for other users, disk fragmentation is unlikely to be the sole cause of one user's sluggish experience.

Concept tested. Troubleshoot user-specific performance issues

Reference. https://support.microsoft.com/en-us/windows/fix-a-corrupted-user-profile-in-windows-123ff402-2777-8a61-1c2f-e8d12093ad91

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