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220-1102 · Question #21

A user reports that a workstation is operating sluggishly Several other users operate on the same workstation and have reported that the workstation is operating normally. The systems administrator…

The correct answer is C. Rebuild the user's profile. Given that a workstation is sluggish for only one user but functions normally for others and has been validated by a systems administrator, the most logical next step is to rebuild the affected user's profile.

Software Troubleshooting

Question

A user reports that a workstation is operating sluggishly Several other users operate on the same workstation and have reported that the workstation is operating normally. The systems administrator has validated that the workstation functions normally. Which of the following steps should the systems administrator most likely attempt NEXT?

Options

  • AIncrease the paging file size
  • BRun the chkdsk command
  • CRebuild the user's profile
  • DAdd more system memory.
  • EDefragment the hard drive.

How the community answered

(36 responses)
  • A
    3% (1)
  • B
    8% (3)
  • C
    75% (27)
  • D
    3% (1)
  • E
    11% (4)

Why each option

Given that a workstation is sluggish for only one user but functions normally for others and has been validated by a systems administrator, the most logical next step is to rebuild the affected user's profile.

AIncrease the paging file size

Increasing the paging file size is a system-wide adjustment that would affect all users, contradicting the observation that only one user experiences issues.

BRun the chkdsk command

Running the chkdsk command performs a disk check and repair, which is a system-wide maintenance task and would likely have been done or found unnecessary if the workstation functions normally for others.

CRebuild the user's profileCorrect

If a workstation performs normally for multiple users but is sluggish for a specific individual, it strongly indicates a problem within that user's profile. User profiles can accumulate corrupt files, excessive temporary data, or problematic settings that degrade performance, and rebuilding the profile creates a fresh, clean environment for the user, often resolving such issues without affecting the system for other users.

DAdd more system memory.

Adding more system memory is a hardware upgrade that would benefit all users, not specifically resolve a single-user performance issue on an otherwise functional workstation.

EDefragment the hard drive.

Defragmenting the hard drive is a system-wide optimization, and if the workstation performs normally for other users, disk fragmentation is unlikely to be the sole cause of one user's sluggish experience.

Concept tested: Troubleshoot user-specific performance issues

Source: https://support.microsoft.com/en-us/windows/fix-a-corrupted-user-profile-in-windows-123ff402-2777-8a61-1c2f-e8d12093ad91

Topics

#User profiles#Performance troubleshooting#Operating system administration#User-specific issues

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