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CompTIA

220-1102 · Question #20

An organization is centralizing support functions and requires the ability to support a remote user's desktop. Which of the following technologies will allow a technician to see the issue along with…

The correct answer is B. VNC. VNC is essentially a screen-sharing protocol and is ideal for collaboration sessions which include presentations and training, as well as remote technical support functions. Each logged-in client can view and interact within the same session. RDP on the other hand does not…

Software Troubleshooting

Question

An organization is centralizing support functions and requires the ability to support a remote user's desktop. Which of the following technologies will allow a technician to see the issue along with the user?

Options

  • ARDP
  • BVNC
  • CSSH
  • DVPN

How the community answered

(31 responses)
  • A
    3% (1)
  • B
    87% (27)
  • C
    6% (2)
  • D
    3% (1)

Explanation

VNC is essentially a screen-sharing protocol and is ideal for collaboration sessions which include presentations and training, as well as remote technical support functions. Each logged-in client can view and interact within the same session. RDP on the other hand does not allow concurrent logins and a new login will automatically force a previous session to log off.

Topics

#Remote Access#Remote Support#VNC#Desktop Sharing

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