220-1102 · Question #34
A user contacted the help desk to report pop-ups on a company workstation, indicating the computer has been infected with 137 viruses and payment is needed to remove them. The user thought the…
The correct answer is A. Scan the computer with the company-provided antivirus software F. Perform a reset on the user's web browser. A rouge antivirus will most likely contain a Trojan so it's best to at least scan the system. An ad- blocker extension will not help at all. It's almost certainly a proxy redirect so resetting browser and running antivirus best solution.
Question
A user contacted the help desk to report pop-ups on a company workstation, indicating the computer has been infected with 137 viruses and payment is needed to remove them. The user thought the company-provided antivirus software would prevent this issue. The help desk ticket states that the user only receives these messages when first opening the web browser. Which of the following steps would MOST likely resolve the issue? (Choose two.)
Options
- AScan the computer with the company-provided antivirus software
- BInstall a new hard drive and clone the user's drive to it
- CDeploy an ad-blocking extension to the browser.
- DUninstall the company-provided antivirus software
- EClick the link in the messages to pay for virus removal
- FPerform a reset on the user's web browser
How the community answered
(47 responses)- A77% (36)
- B4% (2)
- C2% (1)
- D4% (2)
- E13% (6)
Explanation
A rouge antivirus will most likely contain a Trojan so it's best to at least scan the system. An ad- blocker extension will not help at all. It's almost certainly a proxy redirect so resetting browser and running antivirus best solution.
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