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220-1102 · Question #44

A customer reported that a home PC with Windows 10 installed in the default configuration is having issues loading applications after a reboot occurred in the middle of the night. Which of the…

The correct answer is C. Check for any installed patches and roll them back one at a time until the issue is resolved. When a Windows 10 PC experiences application loading issues after an overnight reboot, the first troubleshooting step is to check for and roll back any recently installed patches.

Software Troubleshooting

Question

A customer reported that a home PC with Windows 10 installed in the default configuration is having issues loading applications after a reboot occurred in the middle of the night. Which of the following is the FIRST step in troubleshooting?

Options

  • AInstall alternate open-source software in place of the applications with issues
  • BRun both CPU and memory tests to ensure that all hardware functionality is normal
  • CCheck for any installed patches and roll them back one at a time until the issue is resolved
  • DReformat the hard drive, and then reinstall the newest Windows 10 release and all applications.

How the community answered

(44 responses)
  • A
    5% (2)
  • B
    11% (5)
  • C
    80% (35)
  • D
    5% (2)

Why each option

When a Windows 10 PC experiences application loading issues after an overnight reboot, the first troubleshooting step is to check for and roll back any recently installed patches.

AInstall alternate open-source software in place of the applications with issues

Installing alternate software does not troubleshoot the original issue or determine its cause.

BRun both CPU and memory tests to ensure that all hardware functionality is normal

Running CPU and memory tests is a hardware troubleshooting step, and while possible, software issues from updates are more probable given the context of an overnight reboot and application problems.

CCheck for any installed patches and roll them back one at a time until the issue is resolvedCorrect
DReformat the hard drive, and then reinstall the newest Windows 10 release and all applications.

Reformatting the hard drive and reinstalling Windows is a last-resort, destructive troubleshooting step that should only be considered after less intrusive methods have failed.

Concept tested: Troubleshooting Windows update issues

Source: https://support.microsoft.com/en-us/windows/how-to-uninstall-a-windows-update-a344c2ad-f55a-4b0d-b8e0-c89b4f74d6c1

Topics

#Windows 10 troubleshooting#Application issues#Software updates#Troubleshooting methodology

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