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220-1102 · Question #44
220-1102 Question #44: Real Exam Question with Answer & Explanation
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Software Troubleshooting
Question
A customer reported that a home PC with Windows 10 installed in the default configuration is having issues loading applications after a reboot occurred in the middle of the night. Which of the following is the FIRST step in troubleshooting?
Options
- AInstall alternate open-source software in place of the applications with issues
- BRun both CPU and memory tests to ensure that all hardware functionality is normal
- CCheck for any installed patches and roll them back one at a time until the issue is resolved
- DReformat the hard drive, and then reinstall the newest Windows 10 release and all applications.
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Topics
#Windows 10 troubleshooting#Application issues#Software updates#Troubleshooting methodology