220-1102 · Question #47
220-1102 Question #47: Real Exam Question with Answer & Explanation
The correct answer is C: Ask the user to click in the Search field, type Check for Updates, and then press the Enter key. The user is asking how to run an update, so tell them how to run an update. If the company blocks normal users from manually running updates then you would inform them about the patch day update but that wasn't in the question. The question simply said that a user is asking how t
Question
A call center technician receives a call from a user asking how to update Windows. Which of the following describes what the technician should do?
Options
- AHave the user consider using an iPad if the user is unable to complete updates
- BHave the user text the user's password to the technician.
- CAsk the user to click in the Search field, type Check for Updates, and then press the Enter key
- DAdvise the user to wait for an upcoming, automatic patch
Explanation
The user is asking how to run an update, so tell them how to run an update. If the company blocks normal users from manually running updates then you would inform them about the patch day update but that wasn't in the question. The question simply said that a user is asking how to run a Windows 10 update.
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