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220-1102 · Question #14
220-1102 Question #14: Real Exam Question with Answer & Explanation
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Security
Question
A user calls the help desk to report that none of the files on a PC will open. The user also indicates a program on the desktop is requesting payment in exchange for file access. A technician verifies the user's PC is infected with ransomware. Which of the following should the technician do FIRST?
Options
- AUpdate anti-malware software
- BScanning and removal techniques (e.g., safe mode, preinstallation environment)
- CQuarantine the system
- DDisable System Restore
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Topics
#Ransomware#Malware Removal#Incident Response#Security Procedures