220-1101 Exam Questions

A user connects to a wireless network but cannot access the internet. A technician investigates the issue and gathers the following data from a mobile device: Which of the followin...

Which of the following cloud models BEST describes Microsoft Office 365?

Ann, a user, reports her wireless headset is no longer working properly with her mobile device after a recent security update. Which of the following should a technician configure...

A technician has deployed a network printer to be used by an office for centralized printing. Which of the following will prevent IP address changes from occurring?

Joe, a customer, just purchased a new smartphone. He would like to be able to transfer information from one device to another without a physical connection. Using the same feature,...

A user is having issues with an inkjet printer that was in storage for more than a year. When the user tested the printer, all pages printed blank. The user replaced all four ink c...

A user will be traveling for a long duration and wants to be able to work for as much of the time as possible. Which of the following features would be BEST for the user to enable?

Which of the following methods is configured on a router to convert an internal IP address to an external IP address?

A technician receives multiple calls from users stating that documents submitted to a shared printer are not printing. The technician can ping the device to confirm it is powered o...

A university student was able to boot from a live Linux CD on a computer in a shared space on campus. Which of the following will BEST prevent this type of action from occurring in...

A company has a web application that is in the cloud on a multitenant server. The web application is connected to a database that is also in the cloud. Which of the following cloud...

A technician is troubleshooting a PC that will not boot. The case fans run when the power is switched on, but the PC will not POST, and there is no signal to the monitor. The techn...

A developer is creating a new web application but does not want to be responsible for server or infrastructure maintenance. Which of the following cloud models is MOST likely to be...

Which of the following special function keys is MOST likely to be used when configuring a laptop for a presentation?

A technician connects an LCD projector to a computer located in a conference room and receives the following error message: Signal out of range. Two minutes later, the projector sh...

Every time a user double-clicks on a specific icon, the desktop computer freezes and must be forced to shut down. The same issue occurs when the user starts the system in safe mode...

A technician is setting up a small home network for a customer. The customer has multiple gaming systems, a wireless printer, several tablets, two PCs, and several phones. Which of...

Which of the following would be BEST reason to use a virtual machine as a sandbox?

A user visits the desk to report that a smartphone takes more than a day to fully charge. The user has already tested multiple wall outlets and swapped the charging cable, but the...

In which of the following places is a laptop's wireless antenna MOST likely located?

A technician is monitoring all outbound traffic in a SOHO. Which of the following is the MOST cost-effective solution to monitor the traffic?

A technician needs to ensure all data communications on all network devices are encrypted when logging in to the console. Which of the following protocols should the technician ena...

A system administrator has been tasked with allowing SMTP traffic through the system's host- based firewall. Which of the following ports should the administrator enabled?

A Wi-Fi mesh network has been optimized to eliminate poor coverage areas, yet users still experience decreased bandwidth and connectivity issues. Which of the following actions sho...

A technician requests a port be opened on the firewall in order to manage switches using SSH. Which of the following ports should be opened?

A technician recently discovered the root cause of an application error that several users have been experiencing. The technician updated the configurations on the affected machine...

When installing three 2.4GHz access points in close proximity, which of the following channel selections would be BEST?

Which of the following options provides correct information about 2.4GHz and 5GHz wireless frequencies? (Choose two.)

A technician is tasked with upgrading a laptop's RAM. Which of the following steps should the technician take FIRST?

A startup is looking to immediately expand its data center but does not have the personnel or space to manage everything internally. The organization has multiple small offices and...

A technician is configuring a new CAD workstation that has four large hard drives. The workstation will be used to edit large, critical files, so the storage configuration should b...

A technician receives a ticket that states a mobile payment device is having issues with its contactless payment feature. The device is not detecting payment options. Which of the...

A technician is troubleshooting an old desktop system that randomly shows a Windows BSOD or powers off unexpectedly. All system temperatures are within normal limits. Which of the...

A user calls the help desk for assistance configuring an Android phone with a new NFC-enabled speaker that will be used for an upcoming conference call. The user was unable to dire...

A user wants a second monitor installed on a laptop. The VGA/DVI or HDMI cables have already been connected. Which of the following should the technician do to configure the laptop...

A technician is troubleshooting intermittent fuzzy video on a computer using a VGA to DisplayPort adapter to connect to a monitor. The monitor with a VGA connector was previously w...

A user on the marketing team uses various multimedia applications that consume a lot of memory. The user needs to install more RAM to run these applications effectively. When the u...

Which of the following allows all VMs in a virtual environment to have RAM allocated for use?

Which of the following 802.11 standards supports both 5GHz and 2.4GHz channel frequencies?

A technician has set up a new conference room with a TV and a video soundbar. The technician wants to test the system with a conference call. During the test, the TV speaker produc...

A technician is setting up a projector for a videoconferencing system. When the user attempts to connect a laptop to the system, the system displays the following error message: no...

Which of the following is a method that can be used to securely connect a remote user's laptop to a corporate server?

A technician is inspecting a projector that is displaying fuzzy images. Which of the following actions would provide the BEST solution?

An end user discovered that the touch-screen features on a Windows device have stopped working. Which of the following should a technician check?

A help desk technician has been tasked with installing an IP phone in a small office with an unmanaged switch. When connected to an RJ45 receptacle, the phone does not boot. Which...

Which of the following network services allows a networked device to always be assigned the same IP address based on the device's MAC address?

A technician installs a new printer for a workstation and tries to print a test page, but the page does not print. The technician looks at the print queue and notices that the prin...

A user creates a support ticket to report a conference room projector that does not work. The user says that even though the provided cables are being used, the projector screen sh...

A technician was called in to look at a user's PC. The user reported the PC was very sluggish. The HDD light on the PC was constantly on without blinking. The PC itself was slow re...

A user entered a help desk ticket stating the latest calendar updates have not appeared on the user's corporate mobile device for several days, even though updates do appear on the...