220-1101 Question #161: Real Exam Question with Answer & Explanation

Question

A user is having issues with an inkjet printer that was in storage for more than a year. When the user tested the printer, all pages printed blank. The user replaced all four ink cartridges, but the issue has persisted. Which of the following is the MOST likely reason the printer is malfunctioning?

Options

• AThe heating element needs to be replaced.
• BThe print heads need to be cleaned or replaced.
• CThe printer needs to be calibrated.
• DThe imaging drum needs to be replaced.

Explanation

An inkjet printer printing blank pages after long storage, even with new cartridges, strongly suggests dried-up or clogged print heads.

Common mistakes.

• A. Heating elements are typically found in laser printers for fusing toner, not in inkjet printers, so this is not relevant to the issue.
• C. Calibration aligns the print heads for optimal print quality, but it will not resolve a complete absence of ink on the page due to clogged nozzles.
• D. Imaging drums are components of laser printers responsible for transferring toner to paper and are not present in inkjet printers.

Concept tested. Troubleshooting inkjet printer- blank pages

Reference. https://support.hp.com/us-en/document/ish_2402928-1979603-16

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