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220-1101 · Question #161

A user is having issues with an inkjet printer that was in storage for more than a year. When the user tested the printer, all pages printed blank. The user replaced all four ink cartridges, but the i

The correct answer is B. The print heads need to be cleaned or replaced.. An inkjet printer printing blank pages after long storage, even with new cartridges, strongly suggests dried-up or clogged print heads.

Hardware and network troubleshooting

Question

A user is having issues with an inkjet printer that was in storage for more than a year. When the user tested the printer, all pages printed blank. The user replaced all four ink cartridges, but the issue has persisted. Which of the following is the MOST likely reason the printer is malfunctioning?

Options

  • AThe heating element needs to be replaced.
  • BThe print heads need to be cleaned or replaced.
  • CThe printer needs to be calibrated.
  • DThe imaging drum needs to be replaced.

How the community answered

(50 responses)
  • A
    10% (5)
  • B
    84% (42)
  • C
    2% (1)
  • D
    4% (2)

Why each option

An inkjet printer printing blank pages after long storage, even with new cartridges, strongly suggests dried-up or clogged print heads.

AThe heating element needs to be replaced.

Heating elements are typically found in laser printers for fusing toner, not in inkjet printers, so this is not relevant to the issue.

BThe print heads need to be cleaned or replaced.Correct

For an inkjet printer, print heads are responsible for ejecting ink onto the paper. After being in storage for over a year, ink residue can dry and clog the nozzles in the print heads, preventing ink from being ejected even with new cartridges. Cleaning or replacing the print heads is necessary to resolve this.

CThe printer needs to be calibrated.

Calibration aligns the print heads for optimal print quality, but it will not resolve a complete absence of ink on the page due to clogged nozzles.

DThe imaging drum needs to be replaced.

Imaging drums are components of laser printers responsible for transferring toner to paper and are not present in inkjet printers.

Concept tested: Troubleshooting inkjet printer- blank pages

Source: https://support.hp.com/us-en/document/ish_2402928-1979603-16

Topics

#Inkjet printer#Printer troubleshooting#Print head#Blank pages

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