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220-1101 · Question #930
220-1101 Question #930: Real Exam Question with Answer & Explanation
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Hardware and network troubleshooting
Question
A customer reports a problem connecting to network resources. After asking open-ended questions, the technician determines the issue likely exists on the remote server. Which of the following should the technician do next?
Options
- ADocument the findings.
- BTest the theory
- CGather information
- DEstablish a plan of action
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Topics
#Troubleshooting methodology#Network troubleshooting#Problem solving#IT support process