220-1101 · Question #930
A customer reports a problem connecting to network resources. After asking open-ended questions, the technician determines the issue likely exists on the remote server. Which of the following should t
The correct answer is B. Test the theory. This question follows CompTIA's structured troubleshooting methodology: (1) Identify the problem, (2) Establish a theory, (3) Test the theory, (4) Establish a plan of action, (5) Implement the solution, (6) Verify, (7) Document. The technician has already gathered information (op
Question
A customer reports a problem connecting to network resources. After asking open-ended questions, the technician determines the issue likely exists on the remote server. Which of the following should the technician do next?
Options
- ADocument the findings.
- BTest the theory
- CGather information
- DEstablish a plan of action
How the community answered
(44 responses)- A11% (5)
- B80% (35)
- C2% (1)
- D7% (3)
Explanation
This question follows CompTIA's structured troubleshooting methodology: (1) Identify the problem, (2) Establish a theory, (3) Test the theory, (4) Establish a plan of action, (5) Implement the solution, (6) Verify, (7) Document. The technician has already gathered information (open-ended questions) and established a theory (issue is on the remote server). The next logical step is to test that theory - for example, by pinging the server or checking its availability - before creating a plan of action or documenting findings.
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