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CompTIA

220-1101 · Question #952

A technician is having issues replacing a laptop's wireless card because the cover seems to be stuck Which of the following should the technician do next to troubleshoot this issued

The correct answer is A. Check the product manual for the procedure. When hardware is not easily accessible, always consult the product manual for proper disassembly procedures. Forcing the cover can damage the laptop or void the warranty. Product manuals often provide step-by-step instructions for safely accessing internal components.

Hardware and network troubleshooting

Question

A technician is having issues replacing a laptop's wireless card because the cover seems to be stuck Which of the following should the technician do next to troubleshoot this issued

Options

  • ACheck the product manual for the procedure
  • BUse a pry tool to force the cover open
  • CInsert the wireless card into the M.2 slot
  • DTry to move the cover by sliding it in all directions.

How the community answered

(46 responses)
  • A
    78% (36)
  • B
    2% (1)
  • C
    13% (6)
  • D
    7% (3)

Explanation

When hardware is not easily accessible, always consult the product manual for proper disassembly procedures. Forcing the cover can damage the laptop or void the warranty. Product manuals often provide step-by-step instructions for safely accessing internal components.

Topics

#Laptop repair#Hardware replacement#Troubleshooting methodology#Documentation

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