A technician is tasked with upgrading a laptop's RAM. Which of the following steps should the technician take FIRST?

Question

Options

• AConfirm that both the current and new memory are from the same brand.
• BRun a diagnostic test on the current memory.
• CVerify the memory requirements of the motherboard.
• DConnect an electrostatic discharge strap.

• A
  3% (2)
• B
  5% (3)
• C
  85% (55)
• D
  8% (5)

Explanation

Before purchasing or installing anything, the technician must verify the motherboard's memory specifications-including supported RAM type (DDR4, DDR5, LPDDR), maximum capacity, speed, and number of slots. Installing incompatible RAM will result in a non-functional system or even hardware damage. This step must come first because it determines what RAM to buy. Confirming brand matching (A) is a myth-RAM brands do not need to match, only specifications do. Running a diagnostic (B) tests current RAM health but doesn't inform the upgrade. Connecting an ESD strap (D) is critical before physical handling, but it is a physical safety step taken right before touching the hardware-after the planning and procurement phase.

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