220-1101 · Question #158
Ann, a user, reports her wireless headset is no longer working properly with her mobile device after a recent security update. Which of the following should a technician configure FIRST to resolve the
The correct answer is A. Bluetooth settings. A wireless headset connects to a mobile device primarily via Bluetooth, so issues with its functionality after an update typically point to Bluetooth configuration.
Question
Ann, a user, reports her wireless headset is no longer working properly with her mobile device after a recent security update. Which of the following should a technician configure FIRST to resolve the issue?
Options
- ABluetooth settings
- BSecurity settings
- CNFC settings
- DWiFi settings
How the community answered
(47 responses)- A91% (43)
- B2% (1)
- D6% (3)
Why each option
A wireless headset connects to a mobile device primarily via Bluetooth, so issues with its functionality after an update typically point to Bluetooth configuration.
Wireless headsets commonly use Bluetooth technology to connect and communicate with mobile devices. After a security update, Bluetooth drivers or settings might be altered or corrupted, requiring the technician to reconfigure or troubleshoot the Bluetooth connection first.
While a security update occurred, directly configuring "Security settings" is too broad and doesn't directly address the specific functionality of a wireless headset.
NFC (Near Field Communication) is used for very short-range data transfer and payment, not for continuous audio streaming with a wireless headset.
WiFi settings are used for internet connectivity and local area network communication, not for connecting a wireless headset to a mobile device for audio.
Concept tested: Troubleshooting Bluetooth connectivity for peripherals
Source: https://support.google.com/android/answer/9079374?hl=en
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