220-1101 · Question #702
A user's mobile phone is constantly running hot and has a short battery life. A technician replaces the battery in the phone, but the issue persists. Which of the following steps should the technician
The correct answer is B. Check the device for malware.. Since the battery was replaced and the symptoms (overheating and rapid battery drain) continue, the root cause is not hardware - it is something consuming excessive CPU and power. Malware running in the background is a common cause of persistent overheating and battery drain on m
Question
A user's mobile phone is constantly running hot and has a short battery life. A technician replaces the battery in the phone, but the issue persists. Which of the following steps should the technician take next?
Options
- ACheck the device for updates.
- BCheck the device for malware.
- CCheck the device for liquid damage.
- DCheck the device's charging adapter.
How the community answered
(48 responses)- A4% (2)
- B77% (37)
- C6% (3)
- D13% (6)
Explanation
Since the battery was replaced and the symptoms (overheating and rapid battery drain) continue, the root cause is not hardware - it is something consuming excessive CPU and power. Malware running in the background is a common cause of persistent overheating and battery drain on mobile devices because it constantly uses processor cycles. Checking for updates (A) is valid but less likely to cause these symptoms than malware. Liquid damage (C) typically causes erratic behavior or failure, not just heat/drain. The charging adapter (D) would affect charging speed, not cause overheating during normal use.
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