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220-1101 · Question #167

A technician is troubleshooting a PC that will not boot. The case fans run when the power is switched on, but the PC will not POST, and there is no signal to the monitor. The technician opens the case

The correct answer is D. Defective motherboard. Swollen capacitors are a strong indicator of motherboard failure, which can prevent a PC from POSTing and sending a video signal despite fans running.

Hardware and network troubleshooting

Question

A technician is troubleshooting a PC that will not boot. The case fans run when the power is switched on, but the PC will not POST, and there is no signal to the monitor. The technician opens the case and notices several capacitors appear swollen. Which of the following is the MOST likely reason why the PC will not boot?

Options

  • ADefective power supply
  • BDefective RAM
  • CDefective CPU
  • DDefective motherboard

How the community answered

(67 responses)
  • A
    9% (6)
  • B
    3% (2)
  • C
    4% (3)
  • D
    84% (56)

Why each option

Swollen capacitors are a strong indicator of motherboard failure, which can prevent a PC from POSTing and sending a video signal despite fans running.

ADefective power supply

While a defective power supply could cause boot issues, the fact that the case fans run indicates the PSU is providing some power. Swollen capacitors point more directly to motherboard component failure.

BDefective RAM

Defective RAM typically results in POST errors (e.g., beep codes) or system instability, but swollen capacitors are a physical indicator of motherboard damage.

CDefective CPU

A defective CPU would prevent POST, but swollen capacitors are not a direct symptom of CPU failure; they indicate an issue with the power delivery system, often on the motherboard itself.

DDefective motherboardCorrect

Swollen or bulging capacitors on a motherboard are a clear sign of component failure. These capacitors are critical for providing stable power to various motherboard components, and their failure can prevent the motherboard from properly initializing the system (POST), resulting in no video output even if the case fans are spinning.

Concept tested: Identifying motherboard failure signs

Source: https://www.hp.com/us-en/shop/tech-takes/computer-motherboard-problems

Topics

#Motherboard#Capacitors#Troubleshooting#Boot failure

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