220-1101 · Question #183
220-1101 Question #183: Real Exam Question with Answer & Explanation
The correct answer is A: Write a knowledge base article in the ticketing software to expedite future incidents.. 1. Identify the problem. 2. Establish a theory of probably cause. (Question the obvious) 3. Test the theory to determine cause. 4. Establish a plan of action to resolve the problem and implement the solution. 5. Verify full system functionality and if applicable implement prevent
Question
A technician recently discovered the root cause of an application error that several users have been experiencing. The technician updated the configurations on the affected machines and verified full functionality was restored for all users. Which of the following actions should the technician perform NEXT?
Options
- AWrite a knowledge base article in the ticketing software to expedite future incidents.
- BSubmit a bug report to the developer of the application, along with the steps taken to resolve the
- CWork with the developer to proactively collect the application logs to identify future errors of this
- DSend an email communication to the company about the issue and the steps taken to resolve it.
Explanation
- Identify the problem. 2. Establish a theory of probably cause. (Question the obvious) 3. Test the theory to determine cause. 4. Establish a plan of action to resolve the problem and implement the solution. 5. Verify full system functionality and if applicable implement preventative measures. 6. Document findings, actions, and outcomes.
Topics
Community Discussion
No community discussion yet for this question.