220-1101 · Question #193
A technician is troubleshooting intermittent fuzzy video on a computer using a VGA to DisplayPort adapter to connect to a monitor. The monitor with a VGA connector was previously working fine for anot
The correct answer is C. Ask the user additional clarifying questions regarding the issue.. The technician should ask the user additional clarifying questions regarding the issue. This will help to identify any other potential causes of the issue, such as software configuration or compatibility issues, before attempting any further troubleshooting steps.
Question
A technician is troubleshooting intermittent fuzzy video on a computer using a VGA to DisplayPort adapter to connect to a monitor. The monitor with a VGA connector was previously working fine for another user. The technician replaces the adapter; however, the issue persists. Which of the following should the technician do NEXT?
Options
- AUse another brand of VGA to DisplayPort adapter.
- BResearch the issue further and formulate a new hypothesis to test.
- CAsk the user additional clarifying questions regarding the issue.
- DDocument the action taken and the outcome.
How the community answered
(22 responses)- A14% (3)
- B9% (2)
- C73% (16)
- D5% (1)
Explanation
The technician should ask the user additional clarifying questions regarding the issue. This will help to identify any other potential causes of the issue, such as software configuration or compatibility issues, before attempting any further troubleshooting steps.
Topics
Community Discussion
No community discussion yet for this question.