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220-1101 · Question #193
220-1101 Question #193: Real Exam Question with Answer & Explanation
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Hardware and network troubleshooting
Question
A technician is troubleshooting intermittent fuzzy video on a computer using a VGA to DisplayPort adapter to connect to a monitor. The monitor with a VGA connector was previously working fine for another user. The technician replaces the adapter; however, the issue persists. Which of the following should the technician do NEXT?
Options
- AUse another brand of VGA to DisplayPort adapter.
- BResearch the issue further and formulate a new hypothesis to test.
- CAsk the user additional clarifying questions regarding the issue.
- DDocument the action taken and the outcome.
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Topics
#Troubleshooting methodology#Video issues#Display adapters#User communication