A technician has set up a new conference room with a TV and a video soundbar. The technician wants to test the system with a conference call. During the test, the TV speaker produces sound, but the so

The correct answer is D. The TV's HDMI-ARC port is not being used.. HDMI-ARC (Audio Return Channel) is an HDMI connection that allows audio to be sent from the TV to an external sound system, such as a soundbar. If the TV's HDMI-ARC port is not being used, then the soundbar will not receive any audio from the TV and thus will not produce any soun

Hardware and network troubleshooting

Question

A technician has set up a new conference room with a TV and a video soundbar. The technician wants to test the system with a conference call. During the test, the TV speaker produces sound, but the soundbar does not. Which of the following is the MOST likely cause of the issue?

Options

AThe volume on the TV needs to be turned up.
BThe conference call needs to be unmuted for audio.
CAn incorrect HDMI cable is being used.
DThe TV's HDMI-ARC port is not being used.

How the community answered

(49 responses)

A
4% (2)
B
10% (5)
C
2% (1)
D
84% (41)

Explanation

HDMI-ARC (Audio Return Channel) is an HDMI connection that allows audio to be sent from the TV to an external sound system, such as a soundbar. If the TV's HDMI-ARC port is not being used, then the soundbar will not receive any audio from the TV and thus will not produce any sound. To resolve the issue, the technician should ensure that the TV's HDMI-ARC port is being used to connect the TV to the soundbar.

Topics

#HDMI-ARC#Audio Troubleshooting#Peripheral Device Setup#AV Connections

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