220-1101 · Question #176
A user visits the desk to report that a smartphone takes more than a day to fully charge. The user has already tested multiple wall outlets and swapped the charging cable, but the results are the same
The correct answer is A. Verify the power rating of the charger.. A smartphone that takes more than a day to fully charge may be due to a charger that is not powerful enough. The technician should verify that the charger is rated for the smartphone's battery capacity and that it is providing the correct voltage and amperage.
Question
A user visits the desk to report that a smartphone takes more than a day to fully charge. The user has already tested multiple wall outlets and swapped the charging cable, but the results are the same. Which of the following should the technician do FIRST?
Options
- AVerify the power rating of the charger.
- BEnsure all unnecessary connectivity features are disabled.
- CCheck that all missing smartphone OS updates are applied.
- DComplete a factory reset of the phone
How the community answered
(38 responses)- A79% (30)
- B13% (5)
- C3% (1)
- D5% (2)
Explanation
A smartphone that takes more than a day to fully charge may be due to a charger that is not powerful enough. The technician should verify that the charger is rated for the smartphone's battery capacity and that it is providing the correct voltage and amperage.
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