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220-1101 · Question #176
220-1101 Question #176: Real Exam Question with Answer & Explanation
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Mobile devices
Question
A user visits the desk to report that a smartphone takes more than a day to fully charge. The user has already tested multiple wall outlets and swapped the charging cable, but the results are the same. Which of the following should the technician do FIRST?
Options
- AVerify the power rating of the charger.
- BEnsure all unnecessary connectivity features are disabled.
- CCheck that all missing smartphone OS updates are applied.
- DComplete a factory reset of the phone
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Topics
#Mobile Device Charging#Troubleshooting#Power Management#Charger Ratings