220-1101 · Question #173
220-1101 Question #173: Real Exam Question with Answer & Explanation
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Question
Every time a user double-clicks on a specific icon, the desktop computer freezes and must be forced to shut down. The same issue occurs when the user starts the system in safe mode. A technician runs diagnostic software and detects a hardware failure, but the software does not indicate which component failed. Which of the following should the technician perform to isolate the faulty hardware?
Options
- ADisconnect all the removable hardware and replace the motherboard. Reconnect the parts into
- BDisconnect some removable hardware and keep only the power supply connected. Perform a
- CDisconnect all the hardware and then reconnect it. Perform a registry clean and run a full virus
- DDisconnect all removable hardware but retain the minimum parts needed to POST. Power on the
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