220-1101 Question #164: Real Exam Question with Answer & Explanation

Question

A technician receives multiple calls from users stating that documents submitted to a shared printer are not printing. The technician can ping the device to confirm it is powered on and connected to the network. The technician successfully prints a test page from the device control panel. Which of the following should the technician perform NEXT?

Options

• AReinstall the print drivers
• BRestart the print spooler
• CReconfigure TCP/IP settings
• DRemove and reinstall the printer

Explanation

Since the printer is online and prints locally, but shared documents are failing, the next logical step is to restart the print spooler service, which manages print jobs.

Common mistakes.

• A. Reinstalling print drivers might be necessary if local printing was failing, but since a test page prints from the device, the driver itself is likely not the primary issue preventing shared print jobs.
• C. Reconfiguring TCP/IP settings is unnecessary as the printer is reachable via ping, indicating correct network configuration.
• D. Removing and reinstalling the printer is a more drastic step and is unlikely to resolve the issue if the printer hardware and network connectivity are confirmed working and the problem lies with shared print queue processing.

Concept tested. Troubleshooting print spooler issues

Reference. https://learn.microsoft.com/en-us/troubleshoot/windows-client/printing/print-spooler-troubleshooting

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