220-1002 Exam Questions

A technician logs on to a Linux computer and runs the following command: ps -aux | grep vi Which of the following MOST accurately describes the effect of the command?

A small office calls a technician to investigate some "invalid certificate" errors from a concerned user. The technician observes that whenever the user to access a secure website...

A technician is investigating an application that has crashed on a workstation. The application is displaying a generic error. Which of the following tools should the technician us...

Following an incident, an administrator is gathering forensic evidence from a server for a human resources investigation. Which of the following best practices is MOST important to...

A technician is repairing a computer. Which of the following should the technician do to protect the computer from accidental voltage spikes?

Which of the following would MOST likely contain troubleshooting guides?

A systems administrator needs to add security to the server room. Which of the following would provide the BEST security for the room? (Choose two.)

A network administrator has noticed unusual activity with a user's login credentials on the network. The user is attempting multiple simultaneous login across the network, some of...

Which of the following encryption methods is used by WPA2 to improve data security as compared to previous wireless encryption protocols?

A user is trying to install a very large .dmg file on a Windows computer but is receiving an error message. Which of the following is causing the error?

A sales representative regularly modifies confidential files on a laptop and needs them to be available all the time. The sales representative will be on a six-month business trip...

A technician is contacted by a user who is working from home but is unable to connect to any office resources (e.g., files, printers). The user is able to access the Internet. Whic...

A technician must remove data from the human resources computers. The technician plans to reuse the drives in the computers. Which of the following data destruction methods should...

A user's mobile device is losing its battery charge very quickly. The user reports a 90% charge at 9:00 a.m., but has 22% battery by 1:00 p.m. The user has installed several applic...

A customer's computer is having difficulty opening programs and regularly receives error messages regarding low system resources. Which of the following performance setting changes...

Which of the following is a community-supported, open-source OS used for both servers and workstations?

Joe, a customer, requests to have a technician rename his laptop to the name of his favorite sports team. Which of the following documents MUST the technician consider before perfo...

A user reports that a cell phone application is loading slowly and not functioning properly. Which of the following should a technician do FIRST to remedy this issue?

Which of the following types of scripts would be seen on the user end of a web page?

Which of the following can be applied directly to an organizational unit in Active Directory to provide security to both the user and the machine?

A user's personal settings are not saving, and a technician suspects the user's local Windows profile is corrupt. The technician wants to check the size of the ntuser.dat file, but...

Which of the following file types should be opened when executing a PowerShell script?

Which of the following must be enabled to configure 20 new machines to be booted over a network?

A customer is pressuring a project manager to get things done on time. Which of the following has the project manager failed to do in this case?

An employee contacts the help desk because the battery in a company-provided smartphone lasts only a short period of time when the worker is in the office. Which of the following w...

Which of the following BEST describes the Guest account on a Windows system?

A SOHO user calls a technician and wants to secure a home network. The SOHO user needs to have protection from physical connections and ensure that employees cannot access applicat...

A technician needs to connect to a network switch in a remote location. The technician wants to make sure the data passed over the wire is encrypted so it cannot be read by someone...

A customer's computer is powered on and working, but the customer is unable to get to any wired network resources, shared drives, printers, or the Internet. Which of the following...

A technician wants to deploy a solution to manage a computer remotely. The technician is not allowed to modify any network configuration and is not able to forward any ports on the...

A user has reported that a computer is running extremely slow when opening applications. A technician checks the computer and needs to verify memory utilization. Which of the follo...

Which of the following is the memory limitation of a 32-bit OS?

The IT department has installed new software in the folder C:\Program Files\Business Application\. Ann, a user, runs the business application and tries to save her work. When doing...

A user calls a technician regarding an iOS mobile device that is having problems with standby time after a new update was applied. The technician verifies no new applications were...

Ann, a customer, calls a technician and states that she is very concerned about the privacy of her home computer and the security of her home network while browsing the Internet. W...

A user is working on a shared computer and attempts to open the email application, which freezes when opened. A technician logs into the computer, and the email application works w...

A technician is called to troubleshoot a user's Windows workstation that fails to boot. The user reports that, after updating the workstation's graphics driver to a beta version, t...

While attempting to install a new program, an end user is notified the workstation meets the memory requirements, but it does not meet the requirements for free space. Due to time...

A technician has set up a new computer for a customer and needs to add a login with administrative privileges. Which of the following tools should the technician use?

A security administrator does some network testing and identifies significant issues with security on desktop computers. As part of remediation, the network administrator is develo...

Joe, a technician, has his daily plans forwarded to him by his supervisor. Upon arrival to the second support call of the day, Joe realizes the issue will require much more time th...

Which of the following operating systems utilizes the web browser named Edge, replacing its older browser software?

A user's computer is running slow even when only one program is open. A technician discovers the CPU is running at 100%, and there is a significant amount of outgoing network traff...

Joe, a technician, receives notification that a share for production data files on the network is encrypted. Joe suspects a crypto virus is active. He checks the rights of the netw...

A technician is cleaning up a warehouse and has several old CRT monitors and UPS units. The technician removes the batteries from the UPSs and wants to comply with proper disposal...

Ann, an external user, has received several calls from a company asking why she has been sending the company communications with internal users' names in the "from field". Ann call...

Joe, an end user, just changed his network password. A pop-up box appears a few minutes later, prompting him to enter his password. Joe enters his new network password and is able...

A technician is working on a virtual server migration project. The technician has already completed the SOW; however, the servers will not work without a critical network configura...

Ann, an end user, is utilizing a stylus on her tablet. The recognition point is off when she uses the stylus, but it registers in the correct spot when she uses her finger. Which o...

Which of the following should be enacted to reduce a company's liability and exposure to a potential lawsuit?