220-1002 · Question #242
Joe, a technician, has his daily plans forwarded to him by his supervisor. Upon arrival to the second support call of the day, Joe realizes the issue will require much more time than initially…
The correct answer is A. Contact his supervisor so the supervisor can make scheduling changes. Scheduling and workload prioritization decisions are the supervisor's responsibility, not the technician's. Joe should immediately notify his supervisor so the supervisor can reallocate resources, reschedule appointments, or dispatch another technician. Unilaterally…
Question
Joe, a technician, has his daily plans forwarded to him by his supervisor. Upon arrival to the second support call of the day, Joe realizes the issue will require much more time than initially scheduled, and several support calls will not be completed. Which of the following would be the appropriate action for Joe?
Options
- AContact his supervisor so the supervisor can make scheduling changes.
- BMove the appointments to the next business day.
- CReach out to a colleague to assist in completing the jobs.
- DContinue to work on the current call, and get to the other as soon as possible.
How the community answered
(29 responses)- A86% (25)
- B7% (2)
- C3% (1)
- D3% (1)
Explanation
Scheduling and workload prioritization decisions are the supervisor's responsibility, not the technician's. Joe should immediately notify his supervisor so the supervisor can reallocate resources, reschedule appointments, or dispatch another technician. Unilaterally rescheduling calls, moving jobs to the next day, or simply pressing on without communicating the delay all bypass proper escalation and communication protocols.
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