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220-1002 · Question #241

A security administrator does some network testing and identifies significant issues with security on desktop computers. As part of remediation, the network administrator is developing documentation…

The correct answer is C. Backout plan D. Plan for change. When applying updates to systems, change management best practices require two key documents: a Plan for Change (detailing what changes will be made, when, and by whom) and a Backout Plan (defining how to revert the system to its previous state if the update causes problems)…

Hardware and network troubleshooting

Question

A security administrator does some network testing and identifies significant issues with security on desktop computers. As part of remediation, the network administrator is developing documentation based on best practices for applying updates to end users' computers. The network administrator must create the process documentation needed to submit back to the security administrator for approval. Which of the following process documents would the network administrator MOST likely create? (Choose two.)

Options

  • ARisk analysis
  • BEnd-user acceptance
  • CBackout plan
  • DPlan for change
  • EBusiness processes
  • FRequest for proposal

How the community answered

(42 responses)
  • A
    14% (6)
  • B
    10% (4)
  • C
    69% (29)
  • E
    2% (1)
  • F
    5% (2)

Explanation

When applying updates to systems, change management best practices require two key documents: a Plan for Change (detailing what changes will be made, when, and by whom) and a Backout Plan (defining how to revert the system to its previous state if the update causes problems). Risk analysis and business processes are broader organizational documents, end-user acceptance is a sign-off artifact, and a request for proposal is a procurement document-none of these are part of a standard update deployment process.

Topics

#change management#backout plan#change documentation#best practices

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