A technician is called to troubleshoot a user's Windows workstation that fails to boot. The user reports that, after updating the workstation's graphics driver to a beta version, the machine gives a…

Question

Options

• ABoot the workstation in safe mode and disable the graphics driver system tray menu
• BBoot the workstation in safe mode with networking and install the latest stable graphics driver
• CBoot the workstation in safe mode and disable Windows driver signing requirements
• DBoot the workstation in safe mode with Command Prompt and enable Driver Verifier with

• A
  6% (1)
• B
  78% (14)
• C
  6% (1)
• D
  11% (2)

Explanation

The beta graphics driver is directly causing the STOP error (BSOD) on every boot. Safe mode loads only essential Windows drivers, bypassing the faulty graphics driver so the OS can start successfully. Choosing 'safe mode with networking' also provides internet access, allowing the technician to download and install the latest stable (non-beta) graphics driver. This replaces the defective beta version and resolves the crash. Disabling driver signing requirements (C) would reduce system security unnecessarily when a legitimate stable driver is available. Driver Verifier (D) is a diagnostic tool for identifying driver issues, not a fix.

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