220-1002 · Question #237
220-1002 Question #237: Real Exam Question with Answer & Explanation
The correct answer is D: Rebuild the user's mail profile. The critical observation is that the email application works correctly under the technician's account but consistently freezes under the affected user's account on the same machine. This is a user-specific problem, not a system-wide software issue-which rules out software updates
Question
Options
- ACheck for and apply software updates
- BPerform repair installation on the application
- CAdd the user to the local administrators group
- DRebuild the user's mail profile
Explanation
The critical observation is that the email application works correctly under the technician's account but consistently freezes under the affected user's account on the same machine. This is a user-specific problem, not a system-wide software issue-which rules out software updates or a repair installation (those would affect all accounts equally). The most targeted next step is rebuilding the user's mail profile, which recreates the email configuration from scratch and clears any corruption in the user's cached settings or profile data. Adding the user to local admins (C) is a security risk and irrelevant to a mail profile problem.
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