220-1002 · Question #225
A customer is pressuring a project manager to get things done on time. Which of the following has the project manager failed to do in this case?
The correct answer is D. Communicate with the customer clearly. When a customer pressures a project manager about timelines, it indicates a breakdown in communication. The project manager failed to communicate clearly with the customer-this includes setting realistic expectations, providing status updates, and proactively informing the…
Question
A customer is pressuring a project manager to get things done on time. Which of the following has the project manager failed to do in this case?
Options
- AFollow up with the customer after project completion
- BMaintain a positive attitude during the project.
- CDisclose project experiences on social media
- DCommunicate with the customer clearly.
How the community answered
(30 responses)- B3% (1)
- C7% (2)
- D90% (27)
Explanation
When a customer pressures a project manager about timelines, it indicates a breakdown in communication. The project manager failed to communicate clearly with the customer-this includes setting realistic expectations, providing status updates, and proactively informing the customer of any delays or issues. Poor communication leads to unmet expectations, which is the root cause of the customer's frustration. The other options (social media disclosure, follow-up after completion, positive attitude) are unrelated to the described scenario.
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