220-1002 · Question #230
A customer's computer is powered on and working, but the customer is unable to get to any wired network resources, shared drives, printers, or the Internet. Which of the following command-line tools…
The correct answer is A. Ping. Ping is the foundational network diagnostic tool that tests basic IP-level connectivity by sending ICMP echo request packets and measuring responses. When a user cannot reach any network resource - local or internet - the first step is to confirm whether the machine has any…
Question
A customer's computer is powered on and working, but the customer is unable to get to any wired network resources, shared drives, printers, or the Internet. Which of the following command-line tools should be used to troubleshoot this scenario?
Options
- APing
- Bhwconfig
- CNbtstat
- DNslookup
How the community answered
(53 responses)- A87% (46)
- B2% (1)
- C8% (4)
- D4% (2)
Explanation
Ping is the foundational network diagnostic tool that tests basic IP-level connectivity by sending ICMP echo request packets and measuring responses. When a user cannot reach any network resource - local or internet - the first step is to confirm whether the machine has any network connectivity at all. A technician would ping the default gateway to test local network reachability, then ping an external IP to test internet connectivity, then use DNS-based pings to test name resolution. This process quickly isolates where the failure occurs. 'hwconfig' is not a real Windows command. Nbtstat is specific to NetBIOS name resolution and is too narrow for general connectivity troubleshooting. Nslookup tests DNS resolution but requires basic IP connectivity to work, making it a later-stage tool.
Topics
Community Discussion
No community discussion yet for this question.