220-1002 · Question #207
220-1002 Question #207: Real Exam Question with Answer & Explanation
The correct answer is C: Knowledge base. A knowledge base (C) is a centralized repository of documented information, including step-by-step troubleshooting guides, FAQs, known issues, and their resolutions. IT support teams use knowledge bases to capture institutional knowledge so that recurring problems can be resolved
Question
Options
- AAcceptable use policy
- BTopology diagram
- CKnowledge base
- DIncident documentation
Explanation
A knowledge base (C) is a centralized repository of documented information, including step-by-step troubleshooting guides, FAQs, known issues, and their resolutions. IT support teams use knowledge bases to capture institutional knowledge so that recurring problems can be resolved efficiently and consistently. An acceptable use policy (A) defines rules for appropriate use of company technology but contains no troubleshooting content. A topology diagram (B) visually represents the network layout but provides no procedural guidance. Incident documentation (D) records the details of specific past incidents but is descriptive rather than instructional.
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