220-1002 Question #213: Real Exam Question with Answer & Explanation

The correct answer is A: VPN. Because the user can access the Internet but not office resources, the most likely cause is that the VPN (Virtual Private Network) is not connected or misconfigured. A VPN creates an encrypted tunnel from the home computer to the corporate network, allowing access to internal res

Question

A technician is contacted by a user who is working from home but is unable to connect to any office resources (e.g., files, printers). The user is able to access the Internet. Which of the following should the technician check FIRST?

Options

AVPN
BDHCP
CNAT
DDNS

Explanation

Because the user can access the Internet but not office resources, the most likely cause is that the VPN (Virtual Private Network) is not connected or misconfigured. A VPN creates an encrypted tunnel from the home computer to the corporate network, allowing access to internal resources like file shares and printers. Without an active VPN connection, those resources are simply unreachable from outside the office network. DHCP (B) and DNS (D) are functioning since the user has working internet access. NAT (C) is handled by the router and would affect all traffic, not just corporate resources, if it were the issue.

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