220-1002 Practice Questions

Joe, a user, notifies Ann, a technician, of a message that is displaying on his screen. The message has taken over the entire screen, and no icons are displayed. Joe, further expla...

A user receives an email on a company smartphone. When trying to open the email, the user gets a message stating the email is encrypted, and the user cannot open it. The user forwa...

A Linux user reports that an application will not open and gives the error. Only one instance of the A root administrator logs on to the device and opens a application may run at o...

A technician responds to a report that a user's desktop is operating much slower after upgrading the Windows OS to the latest version. The technician notices responsiveness is erra...

A client reports a laptop does not power on after a lightning storm. The technician diagnoses the problem as being a faulty motherboard. after replacing the motherboard and booting...

The general manager installed a popular archive utility. Antivirus software flagged the software because it was also exhibiting malicious behavior. This is an example of which of t...

Which of the following provide the MOST security for PCs and mobile devices? (Choose two.)

A folder is displayed in green in the tree of the local hard drive. Which of the following would describe what type of folder this is?

A technician starts hard drive transfers in a SOHO that will take up to 16 hours to complete. Immediately after starting the transfers, the technician gets warning of a hurricane t...

A technician creates a GPO, tests it in a test environment, and deploys it company-wide. After deployment, the accounting department does not seem to be receiving the GPO. The tech...

A customer has just experienced a blue screen and the PC will not boot. A technician is dispatched to the customer's site. Which of the following are the FIRST and LAST steps the t...

A user purchases a new Android smartphone. After downloading an application from a third-party app store, the user consults a technician about additional applications that have ins...

A user's smartphone is getting a very weak signal from the service provider. One day the user notices the phone has full bars and the signal strength has inexplicably increased. Wh...

A technician is troubleshooting a PC that has been running slow. The technician looks at the resource utilization and notices the user has many programs open. When attempting to op...

A company has a web application that is in the cloud on a multi-tenant server. The web application is connected to a database that is also in the cloud. Which of the following clou...

A small office owner has asked a technician to ensure all users in the office have the ability to access the wireless network but that the network is not accessible outside the bui...

A technician for an enterprise company is determining the best method to keep the organization's Windows PCs up to date with OS security patches. Which of the following options wou...

A user who is running Windows XP calls a technician to upgrade the computer to a newer Windows OS. The user states the computer has only 1GB of RAM and 16GB of hard drive space wit...

A technician is troubleshooting an application install on a Linux PC and cannot install the application. Which of the following would be the BEST tool for the technician to use to...

The network administrator is investigating latency on a WiFi network. The administrator discovers a number of unidentified devices connected and wishes to limit access to only auth...

A user has changed the MAC address of a laptop to gain access to a network. This is an instance of:

Which of the following is the MAIN reason that corporate policies protect access to PII?

A technician performs an in-place upgrade from Windows 7 to 8.1. After the upgrade is complete, a user reports that a frequently used file will not open. Instead, the user is promp...

A technician is working on a computer when the PC suddenly experiences a blue screen and restarts before the technician can note the error message. The computer boots up normally,...

An administrator needs to create a new folder on a Windows PC. Which of the following commands should the administrator use?

A home user reports the PC is running slow, and pop-up advertisements are appearing on screen. The user can access the Internet and performs an antivirus scan. A technician is now...

Which of the following are examples of possession authentication? (Choose three.)

A technician installs Windows 7 on a 4TB hard drive. Which of the following should the technician choose when initializing the drive for the machine to access all the disk space?

An employee installed a new application on a shared Windows 10 PC. The next day, it becomes the employee who installed the application is the only one who has access to the applica...

A technician has been tasked with remotely imaging a computer tab. The imaging process is failing because there is no response from the computers over the network. Which of the fol...

A technician is attempting to troubleshoot a Linux home folder issue, but does not remember which directory is current. Which of the following tools should the technician use to fi...

A technician needs to upgrade 20 PCs that have the same hardware specifications. The PCs must be configured with identical settings tailored for the network. Which of the following...

A client has requested a workspace environment configuration that will allow employees to work in a virtual space for specific projects, but when working on other projects, allow t...

A technician was told that 50 new computers were delivered. The company's standard Windows image needs to be installed on all of them. Which of the following would be the MOST effi...

A company wants to leverage a cloud infrastructure that allows it to keep confidential information away from other companies outside its industry while allowing data to be shared w...

A domain administrator has applied a Group Policy that restricts the installation of USB devices. The technician has asked the domain administrator to exempt this policy for a comp...

A user reports that a cell phone application is loading slowly and not functioning properly. Which of the following should a technician do FIRST to remedy this issue?

A technician is troubleshooting a computer that has been infected with a virus. Upon rebooting, the computer states that NTLDR is missing. The computer cannot boot into safe mode,...

A user reports the screen on a mobile device frequently dims even when the device settings are not being changed. Which of the following is MOST likely the cause?

To implement additional security on a small office wireless network, the administrator disables the DHCP server on the wireless router. To ensure traffic from specific network inte...

A user reports personal files have been renamed and are undecipherable. Images have been to the user's folder that request payment to unlock the files. The technician has quarantin...

A user wants to connect a Windows notebook computer to an external desktop monitor, keyboard, and mouse. However, each time the user closes the notebook lid, the computer shuts dow...

A client wants a technician to create a PC naming convention that will make the client's PCs easier to track and identify while in use. Which of the following naming convention for...

Users are reporting web browsers are not working. A technician confirms that the end users can navigate to websites using the site's IP address. Which of the following is MOST like...

A help desk technician receives a call from a user stating a program was installed and now random pop- ups are appearing on the computer. The technician notices a lot of suspicious...

A new policy requires all users to log on to their corporate workstations using smart card authentication. Which of the following best practices should be implemented to further se...

A technician wants to deploy a solution that will detect and prevent sensitive information from being saved on external storage. Which of the following should the technician implem...

A technician recently removed a malware infection from a client's computer. After removing the computer from the network, the technician used an approved customized tool to remove...

When starting a computer, a technician notices the computer displays a blue screen and reboots after POST. The technician completed several updates prior to encountering the blue s...

The office of admissions at a university has requested that all staff desktops be replaced with laptops. The staff members frequently go off-site for recruitment purposes and handl...