220-1002 · Question #265
A technician is troubleshooting a PC that has been running slow. The technician looks at the resource utilization and notices the user has many programs open. When attempting to open another…
The correct answer is A. Terminate the running processes. Terminating running processes is the correct immediate troubleshooting step because the root cause has already been identified: too many programs are consuming available RAM and CPU resources, leaving nothing for new applications. Closing unnecessary processes frees those…
Question
A technician is troubleshooting a PC that has been running slow. The technician looks at the resource utilization and notices the user has many programs open. When attempting to open another program, the technician receives a message indicating there are insufficient resources. Which of the following should the technician do to troubleshoot the issue?
Options
- ATerminate the running processes
- BIncrease the page file size
- CRenew the network connection
- DRun chkdsk
How the community answered
(38 responses)- A87% (33)
- B3% (1)
- C3% (1)
- D8% (3)
Explanation
Terminating running processes is the correct immediate troubleshooting step because the root cause has already been identified: too many programs are consuming available RAM and CPU resources, leaving nothing for new applications. Closing unnecessary processes frees those resources instantly. Increasing the page file size (B) is a longer-term workaround that does not address the immediate problem and can slow the system further by relying on slower disk-based virtual memory. Renewing the network connection (C) is irrelevant to a resource exhaustion problem. Running chkdsk (D) checks for file system errors on the hard drive and would not resolve a RAM/CPU resource shortage.
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