CompTIA
220-1002 · Question #292
220-1002 Question #292: Real Exam Question with Answer & Explanation
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Question
A user reports personal files have been renamed and are undecipherable. Images have been to the user's folder that request payment to unlock the files. The technician has quarantined the infected system and disabled System Restore. Which of the following should the technician do to unlock the user's files?
Options
- APerform a clean installation of Windows
- BRemove the malware and recover the files from a backup
- CInitialize and repartition the hard drive to recover the files
- DRun safe mode to decrypt the user's files
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