CompTIA
220-1002 · Question #296
220-1002 Question #296: Real Exam Question with Answer & Explanation
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Question
A help desk technician receives a call from a user stating a program was installed and now random pop- ups are appearing on the computer. The technician notices a lot of suspicious network traffic generated by the user's computer. The technician quarantines the computer and disables System Restore. Which of the following is the NEXT step technician should take?
Options
- AUpdate the anti-malware software
- BPerform a malware scan in safe mode
- CSet up scheduled scans and updates
- DEducate the end user on best practices
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