A technician performs an in-place upgrade from Windows 7 to 8.1. After the upgrade is complete, a user reports that a frequently used file will not open. Instead, the user is prompted to search the…

The correct answer is C. Reconfigure the default program for the file type. After an OS upgrade, file type associations can be lost or reset. The Windows Store prompt indicates that Windows 8.1 does not know which installed application should open that file type-it is a missing file association, not a missing application. The FIRST step is to…

Hardware and network troubleshooting

Question

A technician performs an in-place upgrade from Windows 7 to 8.1. After the upgrade is complete, a user reports that a frequently used file will not open. Instead, the user is prompted to search the Windows Store for an appropriate program to open the file. Which of the following should the technician do FIRST?

Options

AInstall the most recent Windows updates
BVerify the USMT worked properly
CReconfigure the default program for the file type
DPerform System Restore
EReinstall the program that is usually used to open the file

How the community answered

(26 responses)

A
4% (1)
C
85% (22)
D
4% (1)
E
8% (2)

Explanation

After an OS upgrade, file type associations can be lost or reset. The Windows Store prompt indicates that Windows 8.1 does not know which installed application should open that file type-it is a missing file association, not a missing application. The FIRST step is to reconfigure the default program for that file extension (via Control Panel > Default Programs or right-click > Open with > Choose default program). Installing updates, verifying USMT, performing System Restore, or reinstalling the application are all premature if the application is already installed and the only problem is a broken file association.

Topics

#Windows upgrade#file association#default programs#Windows 8.1

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