CompTIA
220-1002 · Question #262
220-1002 Question #262: Real Exam Question with Answer & Explanation
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Question
A customer has just experienced a blue screen and the PC will not boot. A technician is dispatched to the customer's site. Which of the following are the FIRST and LAST steps the technician should take? (Choose two.)
Options
- ATest the theory to determine the cause
- BDocument the findings
- CEstablish a plan of action to resolve the problem and implement a solution
- DIdentify the problem
- EVerify full system functionality and implement applicable preventive measures
- FEstablish a theory of probable cause
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