A client reports a laptop does not power on after a lightning storm. The technician diagnoses the problem as being a faulty motherboard. after replacing the motherboard and booting the laptop, the…

Question

Options

• ACommunicate the findings to the client and offer replacement options.
• BExplain how to use the laptop with an external monitor and offer to set it up.
• CContact the sales department and provide a quote for a new motherboard.
• DDocument the repair process and provide a detailed report to the client.

• A
  74% (25)
• B
  15% (5)
• C
  6% (2)
• D
  6% (2)

Explanation

After replacing the motherboard (the originally diagnosed faulty component), a new problem has emerged: the internal display is not working even though the external monitor works. This indicates the internal LCD panel, its cable, or the new motherboard's display output is the next failure point - likely caused by the same lightning surge that damaged the original motherboard. The technician has now discovered a second issue beyond the original scope. The professional next step is to communicate these findings to the client and present replacement options (repair the display, use an external monitor permanently, or replace the laptop), rather than silently continuing repairs without authorization.

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