When starting a computer, a technician notices the computer displays a blue screen and reboots after POST. The technician completed several updates prior to encountering the blue screen. Which of…

The correct answer is C. System Restore. System Restore rolls back Windows system files, registry settings, and installed programs to a previous restore point - without affecting personal files. Since the blue screen (BSOD) appeared after recent updates, System Restore is the ideal tool to revert the system to its…

Hardware and network troubleshooting

Question

When starting a computer, a technician notices the computer displays a blue screen and reboots after POST. The technician completed several updates prior to encountering the blue screen. Which of the following tools would the technician use to resolve this issue?

Options

ADisk Management
BSecure Boot
CSystem Restore
Dmsconfig
Efixboot

How the community answered

(32 responses)

A
16% (5)
B
3% (1)
C
72% (23)
D
3% (1)
E
6% (2)

Explanation

System Restore rolls back Windows system files, registry settings, and installed programs to a previous restore point - without affecting personal files. Since the blue screen (BSOD) appeared after recent updates, System Restore is the ideal tool to revert the system to its pre-update state and eliminate the faulty update as the cause. Disk Management handles partitions and drives (not OS stability issues). Secure Boot is a UEFI firmware feature that verifies bootloader integrity and would not address post-update BSODs. msconfig manages startup programs and services but cannot undo updates. fixboot repairs the boot sector but does not address software/update-caused BSODs.

Topics

#BSOD#System Restore#Windows recovery#update troubleshooting

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