HP2-B102 Exam Questions
72 real HP2-B102 exam questions with expert-verified answers and explanations. Page 1 of 2.
- Question #1Describe the Imaging and Printing Market and Trends
Why is understanding the meaning of color important?
color meaningcolor strategymarketing communicationprint market - Question #2Articulate HP Services and Support for Printing
Which question is a typical cross-selling phrase?
cross-sellingsales techniquesHP Care PackMFP accessories - Question #3Identify Customer Needs for Printing Solutions
Your client is concerned about replacing a personal printer that is used to print confidential information with an HP MFP that is available to other employees. Which feature can ad...
print securityprivate jobMFPconfidential printing - Question #4Articulate HP Services and Support for Printing
What is the advantage of HP Care Packs?
HP Care Packwarranty extensionservice flexibilitysupport - Question #5Position HP Printing Value Propositions
What does bundling of products involve?
product bundlingaccessoriessales strategypricing - Question #6Describe the Imaging and Printing Market and Trends
What is the color strategy known as piggybacking?
piggybackingcolor strategycomplementary colorsmarketing documents - Question #7Articulate HP Services and Support for Printing
What is the role of the reseller during the support stage of the technology lifecycle?
reseller roletechnology lifecyclesupport stagecross-selling - Question #8Position HP Printing Value Propositions
What does the HP Printing Sales Guide help resellers do?
HP Printing Sales Guidesales presentationsreseller toolsmarketing resources - Question #9Understand HP Competitive Advantages in Printing
What percentage of the HP imaging system is contained in an HP LaserJet print cartridge?
LaserJet cartridgeimaging systemprint cartridgeHP technology - Question #10Describe the Imaging and Printing Market and Trends
How many pages is a mid-volume scanner capable of handling?
mid-volume scannerpage capacitydocument managementscanner specifications - Question #11Understand HP Competitive Advantages in Printing
Which HP technology is designed to simplify printer driver management?
HP Universal Print Driverdriver managementprint managementIT simplification - Question #12Position HP Printing Value Propositions
What are the core HP value propositions for imaging and printing products?
HP value propositionsreliabilityqualitysimplicity - Question #13Identify Customer Needs for Printing Solutions
What is the key driver in a transactional type of sale?
transactional salesales strategyproduct-drivensales types - Question #14Understand HP Competitive Advantages in Printing
What are the advantages that resellers get by selling HP devices? (Select two.)
reseller advantagesbrand recognitioninstalled baseHP partnership - Question #15Understand HP Competitive Advantages in Printing
What does an HP Color LaserJet provide that makes the Total Cost of Ownership (TCO) lower than that of competitors?
total cost of ownershipTCOColor LaserJetlong-life consumables - Question #16Understand HP Competitive Advantages in Printing
What is a key reason for HP's reputation of reliability?
HP reliabilityreputationservice and supportquality assurance - Question #17Identify Customer Needs for Printing Solutions
What is an advantage of a contractual sale?
contractual salesales strategymargin potentialsales methods - Question #18Identify Customer Needs for Printing Solutions
What are common purposes of a business related document? (Select two.)
business documentsdocument purposerevenue generationworkflow - Question #19Position HP Printing Value Propositions
What is likely to happen when a business customer begins using more color in the marketing documents that they send to customers?
color printing benefitsmarketing effectivenesscustomer responseROI - Question #20Understand HP Competitive Advantages in Printing
What is an advantage of HP Instant-on Fuser Technology?
Instant-on Fuserfuser technologywarm-up timeenergy efficiency - Question #21Position HP Printing Value Propositions
What does the stored job feature allow you to do?
stored jobsprint job managementprinter featuresjob release - Question #22Understand HP Competitive Advantages in Printing
Which strategy did HP employ on its corporate campuses to conserve resources?
resource conservationsustainabilitycorporate printing policyHP initiatives - Question #23Identify Customer Needs for Printing Solutions
What is the best reason for using color in the marketplace?
color printingbrand recognitionmarketing valuecolor strategy - Question #24Position HP Printing Value Propositions
What are key value propositions for replacing aging HP imaging and printing devices? (Select two.)
device replacementmanageabilitydocument qualityvalue propositions - Question #25Position HP Printing Value Propositions
Why is securing an imaging and printing device important to a business?
device securitynetwork securitybusiness riskprint security - Question #26Understand HP Competitive Advantages in Printing
Which statement is true about HP Universal Color Tables?
HP Universal Color Tablescolor managementobject taggingprint quality - Question #27Understand HP Competitive Advantages in Printing
What does HP Laser Modulation use?
HP Laser Modulationdot placementprint technologyimage quality - Question #28Describe the Imaging and Printing Market and Trends
Which statement is true about the worldwide street price of imaging and printing devices?
market pricingdevice pricingmarket trendspricing fluctuation - Question #29Understand HP Competitive Advantages in Printing
What is the key technology behind HP leading First Page Out (FPO) performance?
HP Instant-on FuserFirst Page Outprint speedHP technology - Question #30Identify Customer Needs for Printing Solutions
What is one reason to outsource the printing of marketing materials?
outsourcing printingmarketing materialsstatic informationprint strategy - Question #31Understand HP Competitive Advantages in Printing
What does the HP Embedded Web Server do?
HP Embedded Web Serverremote managementprinter managementdevice access - Question #32Position HP Printing Value Propositions
What is the HP Print Cost Estimator?
HP Print Cost Estimatorcost analysisprint costpartner tools - Question #33Identify Customer Needs for Printing Solutions
What is the most important fact to remember about transactional and consultative sales?
consultative sellingcustomer focussales methodologybusiness problems - Question #34Identify Customer Needs for Printing Solutions
What are the two basic selling methods employed in imaging and printing sales? (Select two.)
selling methodstransactional salescontractual salessales approach - Question #35Identify Customer Needs for Printing Solutions
According to HP, what is involved in cross-selling?
cross-sellingaccessoriessales strategydevice functionality - Question #36Position HP Printing Value Propositions
What is the HP Printing Sales Guide?
HP Printing Sales Guideup-sellingcross-sellingpartner application - Question #37Identify Customer Needs for Printing Solutions
What is the first thing your client should do when developing green initiatives?
green initiativessustainabilitycarbon footprintenvironmental strategy - Question #38Understand HP Competitive Advantages in Printing
What is an accurate description of HP OXP?
HP OXPopen extensibilityuser experiencepartner solutions - Question #39Articulate HP Services and Support for Printing
What is the HP Marketing Resource Center?
HP Marketing Resource Centerpartner servicesprint on demandmarketing support - Question #40Articulate HP Services and Support for Printing
What are three of the six stages of the technology lifecycle? (Select three)
technology lifecyclelifecycle stagesplanningevaluation - Question #41Understand HP Competitive Advantages in Printing
What is a function of the HP Universal Print Driver?
Universal Print Driverprinter discoveryprint managementHP tools - Question #42Describe the Imaging and Printing Market and Trends
What do traditional copier-centric agreements usually include?
copier-centric agreementsmonthly feeper-copy chargecontract terms - Question #43Identify Customer Needs for Printing Solutions
Why does HP create customer segments?
customer segmentationsales strategyproduct targetingHP sales - Question #44Identify Customer Needs for Printing Solutions
What should a business do before deciding to print in-house?
in-house printingPrint Cost Calculatorcost analysisprinting decisions - Question #45Understand HP Competitive Advantages in Printing
What is line dominance?
line dominancecompetitive strategyproduct portfoliomarket competition - Question #46Identify Customer Needs for Printing Solutions
The office color market is divided into groups based on how they use color. An individual who requires color consistency, advanced finishing features, and who uses many different s...
office color marketcolor user segmentsgraphic designcolor consistency - Question #47Position HP Printing Value Propositions
What is an advantage of a multifunction printer?
multifunction printerMFP benefitsspace efficiencydevice consolidation - Question #48Describe the Imaging and Printing Market and Trends
Which statement is true about initial contacts between a customer and a business?
customer contactsbusiness interactionsinitial contactsface-to-face sales - Question #49Position HP Printing Value Propositions
What is the purpose of up-selling?
up-sellingsales techniqueshigher value productsproduct upsell - Question #50Describe the Imaging and Printing Market and Trends
What is an imaging and printing industry trend?
industry trendsdevice convergencemultifunction devicesprinting market