CQIA Exam Questions

Which one of the following is NOT the responsibility of a Service Level Manager?

Which of the following statements is INCORRECT?

In Availability Management, Confidentiality and Integrity are elements of:

From a well-informed User's perspective, which of the following is a likely sequence in the management of a service failure?

At what point should capacity requirements of a proposed system be first considered?

Which of the following is NOT a valid attribute of a hardware CI?

Which of the following activities are NOT part of IT Accounting?

The major difference between a CMDB and an asset register is that CMDB holds information on:

Which of the following is least likely to be a direct benefit of implementing a formal Incident Management process

Which of the following definitions best describes the IT Infrastructure Library (ITIL)?

The stages in the Incident Management process are:

Which of the following terms or phrases are associated with resilience? 1. Redundancy 2. Fault tolerance 3. On-site spares 4. Duplexing

If the IT Service Continuity plan had to be invoked during a crisis, what would be the role of the organisation's senior managers?

Capacity Management is responsible for ensuring the capacity of the IT Infrastructure matches the evolving demands of the business in the most cost effective and timely manner. Whi...

Which of the following are NOT operational costs?

Which of the following statements is FALSE?

The Requirements and Strategy phase of the Business Continuity Life-cycle comprises:

Which of these statements reflect the activities of IT Financial Management? 1. IT Financial Management may calculate the prices to be charged for IT services 2. IT Financial Manag...

During the release planning stage you identify that the changes you are about to make to a service will necessitate changes in related software systems. Once all the changes have b...

Typically the decision on what should be the lowest level of CI recorded is influenced mostly by:

As part of your IT Continuity Planning you have been asked to undertake a comprehensive Risk Analysis. Which of the following is most likely to be of use to you in drawing up your...

An overhead would normally be regarded as which of the following?

Consider the following activities: 1. The analysis of raw data 2. The identification of trends 3. The definition of Service Management processes 4. The implementation of preventive...

Which of the following is NOT a valid method of tuning?

For an organisation implementing the ITIL IT Service Management processes which of the following statements is most accurate?

Which of the following would NOT be a performance measurement for the Service Level Management function?

Which of the following is NOT an element of Availability Management?

Which of the following statements is TRUE?

Which of the following metrics would you most associate with the Service Desk?

Potential benefits from managing IT Service Continuity are: 1. Lower insurance premiums 2. Fulfilment of mandatory or regulatory requirements 3. Reduced business disruption in the...

What is the result of carrying out an activity, following a process or delivering an IT service known as?

Which of the following is the best definition of IT service management?

Which of the following is service transition planning and support NOT responsible for?

Which of the following is the BEST reason for categorizing incidents?

Which process has the purpose to ensure that, by managing the risks could seriously affect IT services, the IT service provider can always provide minimum agreed business-related s...

Which one of the following is the BEST description of a service request?

Which process is involved in monitoring an IT service and detecting when the performance drops below acceptable limits?

Which of the following statements is CORRECT?

In which core publication can you find detailed descriptions of Service Level Management, Availability Management, Supplier Management and IT Service Continuity Management?