ASQ
CQIA · Question #83
Which of the following is the best definition of IT service management?
The correct answer is D. The implementation and management of quality IT services that meet business needs. You've hit your limit · resets 12:50am (America/New_York)
Quality Basics
Question
Which of the following is the best definition of IT service management?
Options
- AAn internal service provider that is embedded within a business unit
- BA complete set of all the documentation required to deliver world class services to customers
- CTechnical implementation of supporting IT infrastructure components
- DThe implementation and management of quality IT services that meet business needs
How the community answered
(28 responses)- B4% (1)
- C4% (1)
- D93% (26)
Explanation
You've hit your limit · resets 12:50am (America/New_York)
Topics
#IT service management#service quality#business needs#service delivery
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