ASQ
CQIA · Question #60
Which of the following definitions best describes the IT Infrastructure Library (ITIL)?
The correct answer is A. A documented framework of proven best practices in Service Management. You've hit your limit · resets 12:50am (America/New_York)
Quality Basics
Question
Which of the following definitions best describes the IT Infrastructure Library (ITIL)?
Options
- AA documented framework of proven best practices in Service Management
- BA prescriptive process for managing Service Improvement Projects
- CA methodology for supporting and delivering IT services
- DA quality standard in managing customer relationships
How the community answered
(50 responses)- A92% (46)
- B2% (1)
- C2% (1)
- D4% (2)
Explanation
You've hit your limit · resets 12:50am (America/New_York)
Topics
#ITIL#best practices#Service Management framework#IT service delivery
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