ASQ
CQIA · Question #61
The stages in the Incident Management process are:
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Quality Management Systems
Question
The stages in the Incident Management process are:
Options
- ALogging, allocation, classification, initial support, communication, resolution
- BLogging, initial support, detection, recording, classification, investigation, recovery and closure
- CDetection, classification, investigation, recording, recovery, resolution and closure
- DDetection, recording, classification, initial support, investigation, diagnosis, resolution, recovery
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Topics
#incident management#ITIL process stages#process flow#IT service management