ASQ
CQIA · Question #48
Which of these is/are TRUE? 1. Functional escalation is an essential part of the Incident Management process 2. All calls to the Service Desk should be treated as incidents 3. Service Requests can be
Sign in or unlock CQIA to reveal the answer and full explanation for question #48. The question stem and answer options stay visible for context.
Quality Management Systems
Question
Which of these is/are TRUE? 1. Functional escalation is an essential part of the Incident Management process 2. All calls to the Service Desk should be treated as incidents 3. Service Requests can be handled by Service Desk Staff
Options
- A1 and 3
- BAll three of them
- COnly 1
- D1 and 2
Unlock CQIA to see the answer
You've previewed enough free CQIA questions. Unlock CQIA for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.
Topics
#Incident Management#functional escalation#Service Desk#service requests