Which of these is/are TRUE? 1. Functional escalation is an essential part of the Incident Management process 2. All calls to the Service Desk should be treated as incidents 3. Service Requests can…

The correct answer is A. 1 and 3. You've hit your limit · resets 12:50am (America/New_York)

Quality Management Systems

Question

Which of these is/are TRUE? 1. Functional escalation is an essential part of the Incident Management process 2. All calls to the Service Desk should be treated as incidents 3. Service Requests can be handled by Service Desk Staff

Options

A1 and 3
BAll three of them
COnly 1
D1 and 2

How the community answered

(57 responses)

A
74% (42)
B
4% (2)
C
9% (5)
D
14% (8)

Explanation

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Topics

#Incident Management#functional escalation#Service Desk#service requests

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