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CQIA · Question #76
CQIA Question #76: Real Exam Question with Answer & Explanation
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Question
For an organisation implementing the ITIL IT Service Management processes which of the following statements is most accurate?
Options
- AThe full benefits will only be realised if all IT staff are fully qualified in IT Service Management.
- BThe full benefits will only be realised if Incident & Problem Management processes are
- CThe full benefits will only be realised if the business requirements are first ascertained and then
- DThe full benefits will only be realised if regular reviews are undertaken with customers.
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