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ASQ

CQIA · Question #76

For an organisation implementing the ITIL IT Service Management processes which of the following statements is most accurate?

The correct answer is C. The full benefits will only be realised if the business requirements are first ascertained and then. You've hit your limit · resets 12:50am (America/New_York)

Quality Management Systems

Question

For an organisation implementing the ITIL IT Service Management processes which of the following statements is most accurate?

Options

  • AThe full benefits will only be realised if all IT staff are fully qualified in IT Service Management.
  • BThe full benefits will only be realised if Incident & Problem Management processes are
  • CThe full benefits will only be realised if the business requirements are first ascertained and then
  • DThe full benefits will only be realised if regular reviews are undertaken with customers.

How the community answered

(48 responses)
  • A
    6% (3)
  • B
    19% (9)
  • C
    65% (31)
  • D
    10% (5)

Explanation

You've hit your limit · resets 12:50am (America/New_York)

Topics

#ITIL implementation#business requirements#service management#organizational change

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