ASQ
CQIA · Question #77
Which of the following would NOT be a performance measurement for the Service Level Management function?
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Quality Management Systems
Question
Which of the following would NOT be a performance measurement for the Service Level Management function?
Options
- AWhat percentage of services are covered by SLAs?
- BAre service review meetings held on time and correctly minuted?
- CAre customer perceptions of service improving?
- DHow many services are included within the CMDB?
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Topics
#service level management#SLA metrics#performance measurement#CMDB