ASQ
CQIA · Question #77
Which of the following would NOT be a performance measurement for the Service Level Management function?
The correct answer is D. How many services are included within the CMDB? You've hit your limit · resets 12:50am (America/New_York)
Quality Management Systems
Question
Which of the following would NOT be a performance measurement for the Service Level Management function?
Options
- AWhat percentage of services are covered by SLAs?
- BAre service review meetings held on time and correctly minuted?
- CAre customer perceptions of service improving?
- DHow many services are included within the CMDB?
How the community answered
(69 responses)- A3% (2)
- B7% (5)
- C13% (9)
- D77% (53)
Explanation
You've hit your limit · resets 12:50am (America/New_York)
Topics
#service level management#SLA metrics#performance measurement#CMDB
Community Discussion
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